Winn Telecom Knowledge Base

Fax Error Codes

Fax Error Codes

Although it is often difficult to narrow down exactly why a fax fails, our goal is to provide you with as much information as is available to determine why your fax did not go through.  Here is a list of our error reason codes:

  • 1000 = fax pending
  • 4000 = fax failed
  • 5000 = fax resource issue
  • 5100 = fax request blocked
  • 5200 = fax document render issue - permanent fail
  • 6000 = fax connect failed
  • 6100 = fax number busy
  • 6200 = fax machine not answering
  • 6300 = fax detection failed
  • 6400 = fax pickup failed
  • 6500 = fax detection failed
  • 6600 = fax detection timeout
  • 6800 = fax negotiation failed
  • 7000 = fax training failed
  • 8000 = fax transmit failed
  • 9000 = fax failed

Most often the errors reside in the 6000 block, usually as a result of being unable to connect successfully with the remote fax machine or service.  This can be because of a busy or unavailable line, poor line quality, a bad connection, an old fax machine, etc.

 

Published by Tdoty

Attached Files
There are no attachments for this article.
Related Articles RSS Feed
Sending a fax through the eFax Web Portal User Interface
Viewed 10467 times since Thu, Sep 13, 2018
FaxAgent Accepted File Attachment Formats
Viewed 5940 times since Thu, Sep 13, 2018
Setting Up SMS (Text) Notifications
Viewed 22543 times since Thu, Sep 13, 2018
Forgot Your Password?
Viewed 3315 times since Thu, Sep 13, 2018
Setup eFax Client with Print Support
Viewed 5566 times since Thu, Sep 13, 2018