The following link will provide you with an application to run to allow Winn Telecom to assist you remotely.
Once the application has been downloaded and run it will provide you with a window:
Supply your Winn Telecom representative with the ID and password to allow them temporary access to troubleshoot remotely.
https://get.teamviewer.com/6qyfn3n
Article ID: 109
Created On: Tue, Jul 23, 2019 at 11:22 AM
Last Updated On: Tue, Jul 23, 2019 at 11:23 AM
Authored by: IPNOC [ipnoc@winntel.com]
Online URL: https://kb.winntel.com/article.php?id=109