Fax Error Codes

Fax Error Codes

Although it is often difficult to narrow down exactly why a fax fails, our goal is to provide you with as much information as is available to determine why your fax did not go through.  Here is a list of our error reason codes:

  • 1000 = fax pending
  • 4000 = fax failed
  • 5000 = fax resource issue
  • 5100 = fax request blocked
  • 5200 = fax document render issue - permanent fail
  • 6000 = fax connect failed
  • 6100 = fax number busy
  • 6200 = fax machine not answering
  • 6300 = fax detection failed
  • 6400 = fax pickup failed
  • 6500 = fax detection failed
  • 6600 = fax detection timeout
  • 6800 = fax negotiation failed
  • 7000 = fax training failed
  • 8000 = fax transmit failed
  • 9000 = fax failed

Most often the errors reside in the 6000 block, usually as a result of being unable to connect successfully with the remote fax machine or service.  This can be because of a busy or unavailable line, poor line quality, a bad connection, an old fax machine, etc.

 

Published by Tdoty

Posted by: - Thu, Sep 13, 2018 at 5:09 PM. This article has been viewed 25095 times.
Online URL: https://kb.winntel.com/article.php?id=17